Explore how AI can make Microsoft Dynamics 365 CRM more useful, proactive, and valuable across the business by supporting better decisions, streamlining everyday tasks, and improving customer experience - while also revealing why it cannot solve poor data quality or broken processes on its own. 

Listen or watch today - www.tecman.co.uk/podcasts

Tecman Content Manager, Claire Payne, steps out from behind the scenes of the series to show you how to use the Writing Coach agent as a template to create a custom AI editor tailored to your company’s tone of voice.

Quickly review content, spot issues and get clear, actionable recommendations on improvements, helping written content and communications from across your business align to your brand tone of voice every time, no matter who’s written them.

In this episode, you’ll see examples of the kind of feedback the agent provides, hear why Claire believes this method works better than “AI writes it for you”, and find out how recent updates – including natural‑language prompts for agent building – can save you even more time.

Watch today - www.tecman.co.uk/ai

Manual order entry is costing manufacturing and distribution businesses far more than many realise. Time is lost rekeying emails and PDFs, errors creep in, customers wait longer and teams stay tied up with administration.

We cut through the hype and focus on practical, proven ways to automate sales and purchase order processing in Microsoft Dynamics 365 Business Central. This includes what works in real businesses – from AI‑driven agents that read emails and attachments, to EDI, integrated eCommerce and document capture – and how to choose the right approach for your organisation.

The benefits are clear. Automation reduces errors, gets orders into the system faster, improves stock visibility and frees customer service teams to focus on complex exceptions and customer relationships rather than data entry.

The bigger takeaway is future proofing your business. Rising order volumes and customer expectations make manual processing unsustainable. Businesses that automate now gain efficiency today and build a platform that can scale for what comes next.

Listen or watch today - www.tecman.co.uk/podcasts 

Copilot Cowork, introduces a new way of working with AI. Traditional Copilot is great for quick prompts and back‑and‑forth chat – Cowork is designed to handle longer‑running tasks. Give a series of instructions, then let it quietly get on with the work in the background. Liam and Ryan show us a few ways to start getting hands on with Cowork: organising your work week, tidying your files, and planning and preparing presentations.

It’s a great example of how Cowork takes Copilot to the next level, helping you save time without losing control. Watch today - www.tecman.co.uk/ai

Our Training Team handpicks every resource to help you get started, stay up to date and build your AI skills as the technology continues to move quickly. Each quarter, our AI Briefing Sheet brings you reliable tools, including curated YouTube playlists, helpful articles and videos from Microsoft experts. You'll find the Q2 AI Briefing Sheet, as well as the Q1 edition and some additional resources, in the AI Customer Resources Hub.

Grab a cuppa, take a look around and don’t forget to bookmark the page so you can return to these resources whenever you need them.

As we step into 2026, choosing the right Dynamics 365 CRM & Power Platform partner has never been more critical. From AI, Agents, adoption strategies, and why business goals should drive technology decisions - discover the traits and skills your partner needs to help you save time, money, and stay ahead of the curve. Listen today - www.tecman.co.uk/podcasts

Our June Wrap Up is out now! Check your inbox for your Wrap Up email, or catch up on the video here - www.youtube.com/playlist?list=PLoS7gV-LINmn4TASu10UqUeszQbA3n7Kb

This month's edition covers our new free scheduled training and customer workshops, changes to Cloud Control, our upcoming Primed! webinar and more!

If you haven't received the email, speak to your Customer Engagement Manager to get added to the mailing list.